SHIPPING & DELIVERY POLICY

📦 Processing Time (Handmade Production)


All our custom pet leather carvings are 100% handcrafted by skilled artisans. Please allow 10-20 business days for production before your order ships. This timeline ensures every detail of your pet’s likeness is carved to perfection, with no rushed craftsmanship.


🌍 Shipping Destinations & Free Shipping Eligibility


We offer FREE standard international shipping to the following countries/regions:

Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States


For all other international destinations, we offer standard international shipping with calculated rates at checkout.


🚚 Shipping Timeframes


Once your order is produced and shipped, delivery times vary by destination:

  • Free Standard Shipping: 7-15 business days for delivery to eligible countries (delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays)
  • Expedited Shipping (optional): Available for select destinations at checkout, with 3-7 business day delivery after production


📝 Additional Shipping Notes


  1. Tracking Information: A tracking number will be sent to your email once your order ships, so you can follow your package’s journey every step of the way.
  2. Customs & Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees levied by their destination country. These charges are not included in the product or shipping cost.
  3. PO Boxes & Military Addresses: We are unable to ship to PO Boxes, APO/FPO addresses, or remote areas with limited courier service.
  4. Order Modifications: You may modify your shipping address before production begins. Once your order enters the crafting process, address changes cannot be guaranteed.
  5. Delays: While we strive to meet all production and delivery timelines, delays may occur due to high order volume, customs processing, or global shipping disruptions. We will notify you promptly if your order is delayed.


❓ Shipping FAQ


Q: Can I rush my order?

A: We offer expedited production for an additional fee (please contact us at support@petetern.com for details). Expedited shipping is also available at checkout for faster delivery after production.

Q: How do I track my order?

A: Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your shipment.

Q: What if my package is lost or damaged?

A: Please contact us at support@petetern.com within 7 business days of your estimated delivery date, and we will assist you with a replacement or refund.


Last Updated: April 2026

Frequently asked questions

How do I confirm the details of my custom pet leather carving after placing an order?


After you place your order, please add our WhatsApp: +86 18588992142 to reach our craft team directly. We will contact you within 24 hours to confirm all custom details: your pet's photo, size, style, and any special requests. This step ensures your leather carving is 100% personalized and matches your pet perfectly.
What is the production lead time for my custom order?

Our handcrafted pet leather carvings are made entirely by skilled artisans. The standard production lead time is 2-3 weeks from the date we confirm all details with you. During production, we will send you progress updates and final previews to ensure the likeness and quality meet your expectations before shipping.
What is your after-sales warranty and maintenance policy?

We stand behind the quality of our handcrafted leather work with a lifetime free maintenance guarantee:

  • 5-year free renovation: For any leather surface wear, stitching damage, or fading within 5 years, we offer free repair and renovation services (you only cover the return shipping cost).
  • Lifetime free care: We provide lifelong professional leather care guidance, and free minor maintenance (such as oiling, polishing) for your pet leather carving forever.
What is your return and exchange policy?


Since all our pet leather carvings are fully custom-made to your personal specifications, all sales are final and we cannot accept returns or exchanges for change of mind. However, if there is a quality defect or craftsmanship error on our end, we will offer a free remake or full refund. We will confirm all details with you before production to avoid any issues.
How much does shipping cost?

We offer **free standard shipping on all orders over $100** .