Terms of Use - PetEtern
This website is operated by PetEtern and its subsidiaries, which are the owners or licensed users of the trademarks, logos, and trade dress (collectively, "Trademarks") mentioned herein. "Website" refers to the website located at https://petetern, any subsequent URLs that may replace it, and all related websites, URLs, mobile applications, and microsites. "You/Your" refers to you in your capacity as a user of this Website. "User" refers to all users of this Website. We provide you with access to this Website, including all information and services available on the Website, on the condition that you agree to all the terms, conditions, policies, and notices set forth herein. Your continued use of the Website constitutes your agreement to these Terms of Use.
Accessing this Website constitutes your agreement to comply with these Terms of Use. If you do not agree to these Terms of Use at any time, please do not use the Website.
You may not use this Website for any illegal purpose and must comply with all applicable laws and regulations. You may not use the Website in a manner that could cause interruption, damage, reduced efficiency, or impairment to the Website’s effectiveness or functionality. You agree not to attempt to gain unauthorized access to any part or component of the Website.
1. Intellectual Property Ownership and Use
1.1 You acknowledge and agree that all trademarks, copyrights, and any other intellectual property rights in all materials or content on this Website shall at all times remain the property of us, or if we use such materials or content pursuant to a license from a third party, the property of the owner of such materials or content.
1.2 We grant you a limited right of access to visit and use the Website as our user. However, you shall not: a) copy, reproduce, duplicate, sell, or otherwise exploit the Website or any images, page layouts, page designs, trade dress, trademarks, logos, or other content ("Website Content") for commercial purposes; b) use robots, spiders, data mining tools, extraction tools, or processes to monitor, extract, or copy Website Content; c) use meta tags, search terms, keywords, or similar content that include the Website name or any Trademarks; d) engage in any activity that interferes with the Website or other Users’ ability to use the Website; e) modify, create derivative works of, reverse engineer, decompile, or disassemble any technology used to provide the Website and its goods or services; or f) assist or encourage any third party to engage in any activity prohibited by these Terms of Use.
1.3 You may not use, copy, distribute, or exploit any Trademarks or Website Content in any way without our prior written permission.
1.4 All Website Content and all materials and content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, articles, posts, and data compilations appearing on the Website, are owned by us or used with permission and are protected by United States and foreign trademark and copyright laws. No materials or content on this page may be reproduced or republished in any form without our express written permission.
2. Infringement Notices
2.1 We respect the intellectual property rights of others and require Users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that any content on this Website infringes your rights, please notify us by email at support@petetern.com.
2.2 To enable us to assist you effectively, the notice must include all of the following:
a. A physical or electronic signature of the person claiming infringement, or a person authorized to act on behalf of the owner of the right being infringed;
b. A description of the copyrighted work or other right you claim has been infringed, and any evidence of such rights (e.g., copyright registration certificate, etc.);
c. Information sufficient to reasonably locate the material on the Website;
d. Your name, address, telephone number, email address, and all other information reasonably sufficient to allow us to contact you;
e. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
f. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the right being infringed or are authorized to act on behalf of the owner.
3. Errors and Inaccuracies
3.1 We strive to provide complete, accurate, and timely information on the Website. Unfortunately, despite these efforts, human or technical errors may occur. This Website may contain typographical errors, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may be incomplete or not up-to-date. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted, and may change or update information at any time without prior notice.
3.2 You acknowledge that the specific technical specifications and settings of your computer and its display may affect the accurate display of product colors and appearances on the Website.
3.3 If you believe that a product we provided does not match its description, your sole remedy is to return the product to us in unused condition for a refund.
4. Changes to the Website or These Terms of Use
4.1 Except as required by law, we reserve the right to modify or withdraw this Website (or any part thereof) temporarily or permanently, with or without notice, and you acknowledge that we shall not be liable to you or any third party for any modification, suspension, or withdrawal of the Website or any part thereof.
4.2 We may change these Terms of Use from time to time, and your use of the Website (or any part thereof) after such changes shall constitute your acceptance of the changes. It is your responsibility to check these Terms of Use periodically for changes. If you do not agree to the changes to these Terms of Use, you must immediately stop using the Website.
4.3 The Website is constantly changing. You shall not be entitled to any compensation because you are unable to use any part of the Website, or due to the failure, suspension, or withdrawal of all or part of the Website’s functionality.
5. External Websites and Resources
We are not responsible for the availability of any websites owned or controlled by third parties. We do not endorse, and are not directly or indirectly responsible or liable for, the privacy practices or content (including false or defamatory content) of any third-party websites, including (but not limited to) any advertisements, products, or other materials or services on such websites, nor shall we be liable for any damages, losses, or offenses caused or alleged to be caused by such websites or resources, or in connection with the use of or reliance on any such content, goods, or services on third-party external websites or resources.
6. Orders, Pricing, Resale, and Refused Shipments
No content on the Website constitutes a binding offer to sell the products described on the Website or to provide such products in your area. We reserve the right to accept or reject any order or part thereof at any time after receipt, in our sole discretion, even if you have received an order confirmation or your credit card has been charged. Prices displayed on the Website are quoted in US Dollars and must be paid in US Dollars at the time of payment. If a product price is incorrect, we have the right to refuse or cancel any order placed at the incorrect price, whether or not the order has been confirmed or your credit card has been charged. If your credit card has been charged and the order is canceled, we will issue a credit to your credit card account. A refused shipment is when a customer refuses to accept a package during delivery. If you refuse delivery instead of contacting us for correct return instructions, you may be charged return shipping and handling fees. This fee will be passed on to you by deducting it from the total credit you are entitled to. In addition, refused shipments may be treated as unauthorized returns and subject to their policies.
7. Online Services
7.1 This Website may contain or may include various interactive sections, such as user forums, product reviews, message boards, or other types of interactive features that allow Users to post content on our Website ("Online Services"). We are under no obligation to actively monitor the Online Services but reserve the right to do so. We are not responsible for the accuracy of user comments or other posted or uploaded content, nor do we guarantee their accuracy. User comments, product reviews, and other content posted or uploaded by Users ("User Content") reflect the views and opinions of the Users and do not necessarily reflect our views or opinions. We reserve the right to edit, delete, or refuse to post any User Content in our sole discretion for any reason.
7.2 If you believe any User Content is inaccurate or objectionable, please contact us by sending an email to support@petetern.com. Please provide us with detailed information about the nature and location of the allegedly objectionable material so that we can easily locate and investigate it.
7.3 By using the Website, you agree that: a. You will not upload, post, email, or otherwise transmit any material or other content that: (i) is defamatory, libelous, disruptive, threatening, invasive of privacy, harmful, abusive, harassing, obscene, hateful, or racially, ethnically, or otherwise objectionable; or otherwise violates any law; (ii) contains software viruses or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; (iii) infringes upon any intellectual property rights of any person or entity (including but not limited to patents, trademarks, trade secrets, copyrights, or other intellectual property rights).
b. You will not impersonate any person or entity, or otherwise falsely state or misrepresent your affiliation with a person or entity.
c. You will not repeatedly post the same or similar information ("spamming") or post excessively large or inappropriate images or content.
d. You will not distribute or post unsolicited promotions, advertisements, or solicitations for money, goods, or services, including but not limited to spam, junk mail, and chain letters.
7.4 User Content becomes public information. You should exercise extreme caution when posting personally identifiable information such as your name, address, telephone number, or email address. If you post personal information online, you may receive unsolicited responses from other Users.
7.5 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password, whether or not such use is authorized by you.
7.6 If you submit any User Content, you grant us, as well as our successors, licensees, assignees, and affiliates, a royalty-free, perpetual, irrevocable, non-exclusive, and fully sublicensable right and license to use, copy, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform, and display the User Content in any other medium now known or hereafter created.
7.7 If you choose to communicate with or meet other Website Users, you do so at your own risk. We do not, and are not obligated to, verify User identities or conduct screenings for any reason. You acknowledge that there are risks in dealing with strangers or persons acting under false pretenses, including the risk of physical harm. You assume all risks associated with interacting with other Users you may encounter through the Website.
7.8 This Website is intended for Users who are 18 years of age or older. We will not intentionally allow Users under the age of 18 to submit any User Content to our Website.
8. Sales, Shipping, and Returns
8.1 We accept all major credit cards and PayPal. There is no additional charge for shopping with a credit card. Please be sure to provide your exact billing address and telephone number (i.e., the address and telephone number on file with your credit card bank). Incorrect information may cause delays in order processing.
8.2 For orders with multiple products, we will attempt to ship all products in the order together. Products unavailable at the time of shipping will be shipped as they become available, unless you notify us otherwise. You will only be charged for the items included in that shipment and the associated shipping costs. You will only be charged the shipping fee indicated on your purchase receipt. The entire amount of this shipping fee may be applied to the first shipment in a multiple-shipment order.
8.3 The electronic or other form of order confirmation you receive does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or reject your order at any time after receipt for any reason, or to provide fewer items than you ordered.
8.4 We will ship orders when the products are in stock. Typically, orders placed before 5:00 PM Eastern Time will be shipped the same day; orders received after that time, as well as orders received on Saturdays, Sundays, or any major holidays, will be shipped on the next business day. However, sometimes the products you order may be out of stock, which may delay order fulfillment. We will notify you promptly of any products that are out of stock and cannot be shipped immediately. You may cancel your order at any time before it is shipped. We cannot guarantee when an order will arrive. Any shipping or delivery times we provide are estimates only. We encourage you to place orders in a timely manner to avoid delays due to shipping or product availability.
8.5 We are happy to accept returns of products that are defective due to manufacturing and/or craftsmanship defects within thirty (30) days of the date of purchase. We will also accept returns of incorrect products shipped to you due to our fulfillment error within thirty (30) days of the date of purchase.
8.6 We will automatically collect and withhold applicable sales tax.
9. Disclaimers
9.1 We make no express or implied warranties regarding the accuracy of any information on the Website. This Website is provided on an "as is" and "as available" basis without any representations or warranties of any kind. We make no express or implied warranties of any kind regarding the Website, including but not limited to warranties of merchantable quality, fitness for a particular purpose, non-infringement, compatibility, safety, accuracy, condition, or completeness, or any implied warranties arising from course of dealing.
9.2 We do not warrant that the Website will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects will be corrected, or that the Website or the server is free of viruses, vulnerabilities, fully functional, accurate, or reliable.
10. Investigation of Violations
We may investigate any reported violations of these Terms of Use and take any action we deem appropriate. Such actions may include but are not limited to issuing warnings, removing posted content, and/or reporting any activities we suspect violate laws or regulations to the appropriate law enforcement authorities, regulatory agencies, or other third parties.
11. Notice to California Users
Pursuant to California Civil Code Section 1789.3, California Website Users have the right to know that they may file complaints with the following agency: Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.
12. Miscellaneous
12.1 If any portion of these Terms of Use is found to be illegal, invalid, or unenforceable for any reason, that portion shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of the remaining portions of these Terms of Use.
12.2 These Terms of Use and our Privacy Policy, as well as any other terms or agreements that may be posted on the Website (as may be revised from time to time) (collectively, the "Website Agreements"), contain the entire agreement between you and us regarding the Website and your use of the Website, and supersede all prior agreements, arrangements, promises, or proposals, whether written or oral, between you and us relating to such matters. Oral explanations or oral information shall not modify the interpretation of the Website Agreements. You acknowledge that in agreeing to accept the Website Agreements, you have not relied on any representation other than those expressly included in the Website Agreements, and you agree that you shall have no remedy for any representation that is not a term of the Website Agreements. The Website Agreements shall be governed by and construed in accordance with the laws of the State of New York, and the courts of New York City and County shall have exclusive jurisdiction in any dispute, provided that we reserve the right to initiate and pursue proceedings in other jurisdictions at our sole discretion.
13. Contact Information
You may send notices or communicate with us by email at support@petetern.com. If you send an email requesting a response and do not receive a reply within ten (10) business days, please send the email again, as we may not have received your previous email. When you send an email to us, you are communicating with us electronically, and you agree that we may communicate with you electronically. You acknowledge that email communications are not considered confidential. Therefore, please do not send any confidential information to us via email.
Last Modified Date: April 2026